Privacy Policy

Last updated: 22 June 2026

This Privacy Policy explains how DW PLUMBING & HEATING LIMITED (“we”, “us”), the data controller, collects and uses your personal data when you use the dwph.shop store. We are registered in England and Wales (company number 05245821), with our registered office at 7 Oldfields Crescent, Great Haywood, Stafford, Staffordshire, ST18 0RS, United Kingdom.

1. Data we collect

• Order data: name, email, phone, shipping address, order contents.
• Payment data: processed by Stripe and PayPal. We receive confirmation and limited transaction data, but never your full card number.
• Enquiry data: details you submit through our contact and bulk-enquiry forms.
• Technical data: IP address, device and browser information, and cookie data (see our Cookie Policy).

2. How and why we use it (legal bases)

• To fulfil your order and provide customer service — basis: performance of a contract.
• To respond to enquiries you send us — basis: your consent and our legitimate interests.
• To meet legal and tax obligations — basis: legal obligation.
• To secure and improve the Store, and (where you allow) measure usage — basis: legitimate interests / consent.

3. Who we share data with

We share data only with service providers who help us run the Store, under appropriate contracts: payment processors (Stripe, PayPal), shipping and fulfilment carriers, email delivery (for transactional and support email), and hosting/analytics providers. We do not sell your personal data.

4. International transfers

Some providers may process data outside your country. Where data leaves the UK or EEA, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or EU Standard Contractual Clauses.

5. How long we keep it

We keep order records for as long as needed to fulfil the order and to meet legal, accounting and tax requirements (typically up to 6–7 years). Enquiry data is kept only as long as needed to handle your enquiry.

6. Your rights under the UK GDPR / EU GDPR

If you are in the UK or EEA, you have the right to:

• access a copy of your personal data;
• have inaccurate data corrected;
• have your data erased in certain circumstances;
• restrict or object to processing;
• data portability;
• withdraw consent at any time; and
• complain to your data protection authority (in the UK, the Information Commissioner’s Office).

7. Your rights under the CCPA (California)

If you are a California resident, you have the right to know what personal information we collect and how we use it, to request deletion, to opt out of any “sale” or “sharing” of personal information (we do not sell your data), and not to be discriminated against for exercising your rights.

8. How to exercise your rights

Email support@dwph.shop and we will respond within the time required by law. We may need to verify your identity.

9. Cookies

We use a small number of cookies. You can manage your choices at any time — see our Cookie Policy.

10. Children

The Store is intended for adults and is not directed at children.

11. Contact

Data controller: DW PLUMBING & HEATING LIMITED, 7 Oldfields Crescent, Great Haywood, Stafford, Staffordshire, ST18 0RS, United Kingdom. support@dwph.shop.